Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, please email us at info.cybersmartgen@gmail.com with the subject line: Return Request. If your return request is approved, we will provide you with the return shipping address and detailed return instructions. Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Digital or eProducts
No Refunds, Returns or Exchanges. All sales of digital products are final. Because our digital products are delivered instantly through digital download or email, they cannot be returned, exchanged, or refunded once access has been provided.
- Instant Access: You receive immediate access to the files upon checkout.
- No Cancellations: We cannot cancel orders or reverse payments once delivery is complete.
- No Exchanges: We do not trade or exchange one digital asset for another.
If you experience any technical issues accessing or downloading your product, please email us at info.cybersmartgen@gmail.com, and we'll be happy to assist you.
Refunds for physical products
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info.cybersmartgen@gmail.com with the subject line: Return Inquiry.