Shipping policy

Shipping Policy

Thank you for shopping with CyberSmart Gen. We are committed to processing and shipping your order as quickly as possible.

Order Processing

  • Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

  • You will receive an order confirmation email after placing your order.

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.

Shipping Rates and Delivery Times

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days (if available)

Please note that delivery times are estimates and are not guaranteed. Delays caused by carriers, weather, holidays, or other circumstances beyond our control may occur.

Shipping Locations

We currently ship to the locations available at checkout. If your country or region is not listed, please contact us at info.cybersmartgen@gmail.com before placing your order.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (when available) so you can monitor your shipment.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

If you need to update your shipping address, please contact us immediately at info.cybersmartgen@gmail.com. We can only make changes before your order has been shipped.

Lost, Stolen, or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at info.cybersmartgen@gmail.com within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and assist you in finding a resolution.

CyberSmart is not responsible for packages that are marked as delivered by the shipping carrier but are lost or stolen after delivery.

Questions

If you have any questions about our Shipping Policy, please contact us at:

Email: info.cybersmartgen@gmail.com